FAQs

Q: Why didn't I get the tickets that I ordered for the train ride?
A: All tickets on the Osceola & St. Croix Valley Railway are `Will Call' only. When you arrive at the ticket window, give the agent your name to receive your Boarding Pass(es). The pass will be punched after you are seated and is a souvenir of your ride.

Q: Why didn't I get the tickets that I ordered for the Museum visit?
A: All tickets for the Jackson Street Roundhouse Museum are `Will Call' only. When you arrive at the ticket window, give the agent your name.

Q: Is the train handicap accessible?
A: Passenger equipment on the Osceola & St. Croix Valley Railway was all built before any ADA legislation. We have a lift which accesses specific doors and once boarded, passengers who are able can move between cars. The doorways between cars are narrow and the passageways are uneven. Passengers in wheelchairs or scooters may be unable to move from the car onto which they are boarded.

Q: Are there restrooms on the train?
A: There are restrooms on the train in the concession car 265 and at least one other car. How many there are on the train will depend on what cars are used on any given day. There are no restrooms on the train at the Jackson Street Roundhouse.

Q:Are the restrooms accessible?
A:The only bathroom on the train that is accessible is in the concession car 265. Restrooms at the Osceola Depot are also accessible.

Q: Where do I park in Osceola?
A: The is plenty of parking next to and below the Depot in Osceola.

Q: How long is the train ride?
A: The Osceola, WI to Marine on St Croix, MN round trip is about 20 miles long round-trip, and about 90 minutes long. The Osceola, WI to Dresser, WI round trip is about 10 miles long round-trip and about 50 minutes long.

Q: How do I get back to Osceola from Marine?
A: All trips on the Osceola & St Croix Railway are round-trip, leaving from and returning to Osceola, WI.

Q: How do I get back to Osceola from Dresser?
A: All trips on the Osceola & St Croix Railway are round-trip, leaving from and returning to Osceola, WI.

Q: Can I get off the train in Marine to go shopping?
A: No. There is no place to get off at Marine on St Croix. The village of Marine is down a very steep hill and about half a mile from where the train stops.

Q: Can I get off the train in Dresser?
A: Yes, that is possible. The layover in Dresser is at the Dresser depot and long enough to get off the train and visit the depot building.

Q: How long is the Caboose ride?
A: The ride at the Jackson Street Roundhouse is about half a mile long and lasts about 15 minutes.

Q: I have a voucher left over from last year, can I still use it?
A: Yes. If you have the voucher, call the office at 651.228.0263 and we can set that up for you. If you do not have the voucher or gift certificate, we may not be able to find a record of it. Please bring the voucher or gift certificate with you, if possible, when you pick up your boarding passes.

Q: The website won't take my voucher information, how do I use the voucher?
A: Gift cards purchased through the ticket program can be entered when you make your online reservation. It's often easier to simply call the office at 651.228.0263 and we can set that up for you. Vouchers purchased from media promotions cannot be used for online reservations, you must call the office at 651.228.0263 to make your reservation.

Q: What does 'Standard Selection' Pizza mean?
A: The vendor sends a selection of cheese, peperoni, sausage and delux (vegie) and passengers make their choice from the available selections. If you have a dietary order on the reservation, it will be noted on the box.

Q: What does 'Pizza - Junior Meal' mean?
A: It is a standard 10" pizza intended to be shared by small children who would not eat one whole pie by themselves, or adults who would not. The standard pie comes with a brownie and a 20 oz. drink so these would also be shared. If a Pizza - Junior Meal is ordered, it may be accompanied by a Pizza Seat Only - No Food for children. For adults, the other half of the pizza may be shared with others in the party or simply not eaten.

Q: What does 'Pizza Seat Only - No Food' mean?
A: Every passenger on the train must have a boarding pass. This is intended for babies who would not eat any pizza or any passenger who would not be eating pizza. Passengers whose diet is so restrictive that the standard dietary restrictions offered are not acceptable, may bring their own food to eat with the family. The Pizza Seat Only - No Food should be selected for those guests.

Q: My child is allergic to everything. Can he eat with us if I bring food for him?
A: Passengers whose diet is so restrictive that the standard dietary pizza offerings are not acceptable, may bring their own food to eat with the family. The Pizza Seat Only - No Food should be selected for those people.

Q: I can't eat a whole pizza. How do I order?
A: Order one junior pizza and one pizza seat only for those who are sharing one pizza. Every passenger on the Osceola & St Croix Valley Railway must have a boarding pass.

Q: My child won't eat a whole pizza. How do I order?
A: Order one junior pizza and one pizza seat only for those who are sharing one pizza. Every passenger on the Osceola & St Croix Valley Railway must have a boarding pass.

Q: I can't use the tickets I have for the train ride, what do I do with them?
A: You may allow someone else to use them or you may reschedule your train ride or museum visit. To reschedule, please call the office at 651.228.0263.

Q: I can't use the tickets I have for the train ride, I want a refund.
A: It clearly says on the website when you make your reservation and on your confirmation receipt that there will be no refunds. We will set up a rain check for you to use for any other train ride or museum visit. They do not expire.

Q: Do you have food for sale on the train?
A: We have bottled soft drinks, water and bagged snacks available both on the train and in the depot. Adult beverages are not available for sale.

Q: Do you sell alcohol on the train?
A: No.

Can I get something to drink on the train?
A: We have bottled soft drinks and water available both on the train and in the depot. Adult beverages are not available for sale.

Q: Can I bring my own food on the train?
A: Yes, small coolers only. Not all cars have tables so be prepared to eat off your lap.

Q: When does the train run?
A: The Osceola & St Croix Valley Railway season opens in May and runs weekends and selected Thursdays or Fridays through the Third weekend in October. The Jackson Street Roundhouse is open year-round with a short ride in the backyard on Saturdays. The two venues are not connected by train.

Q: Where does the train go?
A: The Osceola, WI to Marine on St Croix, MN round trip is about 20 miles long round-trip, and about 90 minutes long. The Osceola, WI to Dresser, WI round trip is about 10 miles long round-trip and about 50 minutes long.

Q: How long do I have in Marine to go shopping?
A: There is no place to get off at Marine on St Croix. The village of Marine is down a very steep hill and about half a mile from where the train stops.

Q: What is there to do in Marine once we get off the train?
A: There is no place to get off at Marine on St Croix. The village of Marine is down a very steep hill and about half a mile from where the train stops.

Q: Why didn't I get the tickets that I ordered for the train ride?
A: All tickets on the Osceola & St. Croix Valley Railway are `Will Call' only. When you arrive at the ticket window, give the agent your name to receive your Boarding Pass(es). The pass will be punched after you are seated and is a souvenir of your ride.

Q: Why didn't I get the tickets that I ordered for the Museum visit?
A: All tickets for the Jackson Street Roundhouse Museum are `Will Call' only. When you arrive at the ticket window, give the agent your name.

Q: Is the train handicap accessible?
A: Passenger equipment on the Osceola & St. Croix Valley Railway was all built before any ADA legislation. We have a lift which accesses specific doors and once boarded, passengers who are able can move between cars. The doorways between cars are narrow and the passageways are uneven. Passengers in wheelchairs or scooters may be unable to move from the car onto which they are boarded.

Q: Are there restrooms on the train?
A: There are restrooms on the train in the concession car 265 and at least one other car. How many there are on the train will depend on what cars are used on any given day. There are no restrooms on the train at the Jackson Steet Roundhouse.

Q: Are the restrooms accessible?
A: The only bathroom on the train that is accessible is in the concession car 265. Restrooms at the Osceola Depot are also accessible.

Q: How long is the train ride?
A: The Osceola, WI to Marine on St Croix, MN round trip is about 20 miles long round-trip, and about 90 minutes long. The Osceola, WI to Dresser, WI round trip is about 10 miles long round-trip and about 50 minutes long.

Q: How do I get back to Osceola from Marine?
A: All trips on the Osceola & St Croix Railway are round-trip, leaving from and returning to Osceola, WI.

Q: How do I get back to Osceola from Dresser?
A: All trips on the Osceola & St Croix Railway are round-trip, leaving from and returning to Osceola, WI.

Q: Can I get off the train in Marine to go shopping?
A: No. There is no place to get off at Marine on St Croix. The village of Marine is down a very steep hill and about half a mile from where the train stops.

Q: Can I get off the train in Dresser?
A: Yes, that is possible. The layover in Dresser is at the Dresser depot and long enough to get off the train and visit the depot building.

Q: How long is the caboose ride?
A: The ride at the Jackson Street Roundhouse is about half a mile long and lasts about 15 minutes.

Q: I have a voucher left over from last year, can I still use it?
A: Yes. If you have the voucher, call the office at 651.228.0263 and we can set that up for you. If you do not have the voucher or gift certificate, we may not be able to find a record of it. Please bring the voucher or gift certificate with you, if possible, when you pick up your boarding passes.

Q: The website won't take my voucher information, how do I use the voucher?
A: Gift cards purchased through the ticket program can be entered when you make your online reservation. It's often easier to simply call the office at 651.228.0263 and we can set that up for you. Vouchers purchased from media promotions cannot be used for online reservations, you must call the office at 651.228.0263 to make your reservation.

Q: What does `Standard Selection' Pizza mean?
A: The vendor sends a selection of cheese, peperoni, sausage and delux (vegie) and passengers make their choice from the available selections. If you have a dietary order on the reservation, it will be noted on the box.

Q: What does `Pizza - Junior Meal' mean?
A: It is a standard 10" pizza intended to be shared by small children who would not eat one whole pie by themselves, or adults who would not. The standard pie comes with a brownie and a 20 oz. drink so these would also be shared. If a Pizza - Junior Meal is ordered, it may be accompanied by a Pizza Seat Only - No Food for children. For adults, the other half of the pizza may be shared with others in the party or simply not eaten.

Q: What does `Pizza Seat Only - No Food' mean?
A: Every passenger on the train must have a boarding pass. This is intended for babies who would not eat any pizza or any passenger who would not be eating pizza. Passengers whose diet is so restrictive that the standard dietary restrictions offered are not acceptable, may bring their own food to eat with the family. The Pizza Seat Only - No Food should be selected for those guests.

Q: My child is allergic to everything. Can he eat with us if I bring food for him?
A: Passengers whose diet is so restrictive that the standard dietary pizza offerings are not acceptable may bring their own food to eat with the family. The Pizza Seat Only - No Food should be selected for those people.

Q: I can't eat a whole pizza. How do I order?
A: Order one junior pizza and one pizza seat only for those who are sharing one pizza. Every passenger on the Osceola & St Croix Valley Railway must have a boarding pass.

Q: My child won't eat a whole pizza. How do I order?
A: Order one junior pizza and one pizza seat only for those who are sharing one pizza. Every passenger on the Osceola & St Croix Valley Railway must have a boarding pass.

Q: I can't use the tickets I have for the train ride, what do I do with them?
A: You may allow someone else to use them or you may reschedule your train ride or museum visit. To reschedule, please call the office at 651.228.0263.

Q: I can't use the tickets I have for the train ride, I want a refund.
A: It clearly says on the website when you make your reservation and on your confirmation receipt that there will be no refunds. We will set up a rain check for you to use for any other train ride or museum visit. They do not expire.

Q: Do you have food for sale on the train?
A: We have bottled soft drinks, water and bagged snacks available both on the train and in the depot. Adult beverages are not available for sale.

Q: Do you sell alcohol on the train?
A: No.

Q: Can I get something to drink on the train?
A: We have bottled soft drinks and water available both on the train and in the depot. Adult beverages are not available for sale.

Q: Can I bring my own food on the train?
A: Yes, small coolers only. Not all cars have tables so be prepared to eat off your lap.

Q: When do the trains run?
A: The Osceola & St Croix Valley Railway season opens in May and runs weekends and selected Thursdays or Fridays through the Third weekend in October. The Jackson Street Roundhouse is open year-round with a short ride in the backyard on Saturdays. The two venues are not connected by train.

Q: Where does the train go?
A: The Osceola, WI to Marine on St Croix, MN round trip is about 20 miles long round-trip, and about 90 minutes long. The Osceola, WI to Dresser, WI round trip is about 10 miles long round-trip and about 50 minutes long.

Q: How long do I have in Marine to go shopping?
A: There is no place to get off at Marine on St Croix. The village of Marine is down a very steep hill and about half a mile from where the train stops.

Q: What is there to do in Marine once we get off the train?
A: There is no place to get off at Marine on St Croix. The village of Marine is down a very steep hill and about half a mile from where the train stops.

Q: Can I decorate the car for a birthday? (JSR)
A: Yes, you may, but piñatas and confetti are not allowed.

Q: Can I decorate the car for a birthday? (OSCVR)
A: The Osceola & St Croix Valley Railway does not offer birthday parties on the train. The option would be to rent a private rail car for a selected date and time, but it would not be decorated.

Q: If I have more birthday guests than 25, am I charged extra? (JSR)
A: Yes. Extra charges may be assessed thru the ticket program if you do not offer to pay extra admissions after the party.

Q: I don't see any tickets/I saw on TV that you have a ride from St Paul to Osceola.
A: The two venues cannot be connected by train. You must travel to Osceola, WI, to board any train on the Osceola & St Croix Valley Railway.

Q: Can I decorate the car for a birthday? (OSCVR)
A: The Osceola & St Croix Valley Railway does not offer birthday parties on the train. The option would be to rent a private rail car for a selected date and time, but it would not be decorated.